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Introducing Pharma Secure
Open, honest, dynamic
Everything we do is driven by you, our customers; listening to your requirements and then working together to provide the best solution to meet your Pharmaceutical and Life Science needs.
Our global network has GDP accreditation (WDA), representing a stamp of approval from the MHRA across our processes, training and quality management system. Our service offering for temperature-sensitive shipments also benefits from the co-location of our handling operations with Delta Cargo at major gateways in the UK and U.S, who continue to expand their IATA CEIV Pharma programme.
We feel our pharmaceutical and life science products offer true end-to-end compliance and assurance for you and your customers. We don’t over promise or under deliver, we just simply provide what you need – that’s the Virgin difference.
Pharma and Life Sciences
View our flyer to find out more about our Pharmaceutical and Life Sciences product.
Our products at a glance
We’re here to help you every step of the way with your Pharmaceutical and Life Science shipments.
|Core Pharma Products||Temperature Critcal Product|
|Pharma Secure||Must Ride Pharma||Just Ride Pharma||Active|
|Product overview||Our premium service for your urgent, valuable and vulnerable shipments†||Our premium service for your urgent, healthcare shipments||Our general service for your less sensitive and less urgent healthcare shipments||Our active unit service, for highly sensitive shipments where precise temperature is critical|
|24/7 Support Team||Yes||No||No||
Our Active product includes:
All CSafe and Envirotainer units
Battery & temperature checks
Active unites trained staff
Virgin or self-lease units
Dedicated email for bookings & quotes*
Highest boarding priority
GDP trained staff
|Automated status updates||Yes||No||No|
|Proactive service recovery||Yes||Yes||No|
|Money back guarantee||Yes||Yes||No|
|Dedicated email for bookings and quotes*||Yes||Yes||Yes|
|Service recovery CAPA||Yes||Yes||Yes|
|GDP trained staff||Yes||Yes||Yes|
|Access to temperature controlled facilities for both COL & CRT||Yes||Yes||Yes|
† Pharma Secure is available for online stations only.
* UK & US only, for all other gateways please contact your local Virgin Cargo team.
Approved Containers for Carriage
We’re also approved to carry all CSafe and Envirotainer Active Units. Whilst we don’t hold a stock of these, we can lease them for you on request or, you can source them yourselves directly from the suppliers.
For your hybrid containers, we have also approved the following containers for carriage:
- va-Q-tainer EUROx
- va-Q-tainer TWINx
- va-Q-tainer USx
- va-Q-tainer XLx
- SkyCell 2500C / 2500CRT
- SkyCell 1500C / 1500CRT
- SkyCell 770C / 770CRT
Don’t see you hybrid container on this list?
Please contact Pharma.RP@fly.virgin.com for more information.
Request a quote or book Pharma and Life Sciences
Complete our easy to use form to make a booking, or request a rate for a Pharma and Life Sciences shipment.
UK and US only, for all other gateways please contact your local Virgin team.
Every step of the way
We understand the sensitivity of your shipments, that’s why we have implemented dedicated pharma SOPs to look after your shipment every step of the way. With regular audits and self-inspections taking place on our suppliers and internal processes, we are confident quality is not compromised. 2020 has been a challenging year for the industry but we are pleased to say that this has not had an impact on the high standards we offer for transporting your pharmaceutical products, shown by <0.2% of all bookings requiring a CAPA.
Our hub – DCE at London Heathrow
We are unbelievably proud of our new Headquarters DCE which was specially designed with our customers in mind.
All Pharma and Life Science shipments are handled with extreme care and attention by qualified staff and SOPs, all managed by a Quality Management System to ensure the safe transportation of your shipments.
- A dedicated Pharma Zone
- 2 walk in pods for loose shipments (COL+2C to +8C and +15C to +25C)
- Temperature controlled storage for 12 BUP’s
- Dedicated active container storage with 10 charging points
- A team of specialists to process and monitor your sensitive shipments
- Priority unloading for Must Ride Pharma and Pharma Secure on acceptance
If you want to visit our home, please let us know.