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Our service levels
Discover our service levels
We've carefully tailored our service levels to our products to make it easy to select the best combination of cost and speed to suit you. But if you're not sure which one to go for, our expert team are on hand to help.
Classic
Simply reliable, effective, and great value
Classic for a reason, it's one of our most preferred services, delivering the essentials to the highest standards.
Priority
Guaranteed to be on time, every time
Choose Priority Service for urgent shipments, where you need that extra assurance.
Express
Getting time-critical cargo where it needs to be, fast
Our most speedy solution for those little last-minute, but super-urgent shipments.
Compare our service levels
Classic | Priority | Express | |
---|---|---|---|
Overview | Simply reliable, effective, and great value. Classic for a reason, it's one of our most preferred services, delivering the essentials to the highest standards. |
Guaranteed to be on time, every time. Choose Priority Service for urgent shipments, where you need that extra assurance. |
Getting time-critical cargo where it needs to be, fast. Our most speedy solution for those little last-minute, but super-urgent shipments. |
Available on | General, Fresh, Pharma, Vulnerable, Cars and Mail | General, Fresh, Pharma, Valuable, Vulnerable and Cars | General, Courier |
Priority | Standard | High | Highest |
Access to capacity | Basic | Preferred | Preferred |
Booking window | 14 days | 14 days | Up to 4 hours 1 |
Service recovery | |||
100% money-back guarantee | - | ||
Late acceptance | - | - | |
Early retrieval | - | - | |
Shipment parameters | Aircraft limitations | Aircraft limitations | Varies by product |
Temperature control | 2 |
2 |
- |
Cage storage | 2 |
2 |
- |
Dangerous goods | - | ||
Active units | - | 2 |
- |
Vault storage | - | 2 |
- |
Security escort | - | 2 |
- |
1 Not applicable for Courier
2 On select products only, please check for product variances
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Our products
We know nothing's one-size-fits-all when it comes to cargo, and that includes our products.
Where we fly
Can we get it there? With our worldwide network, the answer's more often than not yes. But just to make sure, check out our current route map and flight schedule.
Station information
See where we're located in the world, the capabilities for each location, and how to contact us.