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Our service levels

 

Discover our service levels

 

We've carefully tailored our service levels to our products to make it easy to select the best combination of cost and speed to suit you. But if you're not sure which one to go for, our expert team are on hand to help.

 

Classic

Simply reliable, effective, and great value

Classic for a reason, it's one of our most preferred services, delivering the essentials to the highest standards.

 

Priority

Guaranteed to be on time, every time

Choose Priority Service for urgent shipments, where you need that extra assurance.

 

Express

Getting time-critical cargo where it needs to be, fast

Our most speedy solution for those little last-minute, but super-urgent shipments.

Compare our service levels

 

  Classic Priority Express
Overview Simply reliable, effective, and great value.

Classic for a reason, it's one of our most preferred services, delivering the essentials to the highest standards.
 Guaranteed to be on time, every time.

Choose Priority Service for urgent shipments, where you need that extra assurance.
 Getting time-critical cargo where it needs to be, fast.

Our most speedy solution for those little last-minute, but super-urgent shipments.
Available on General, Fresh, Pharma, Vulnerable, Cars and Mail General, Fresh, Pharma, Valuable, Vulnerable and Cars General, Courier
Priority Standard High Highest
Access to capacity Basic Preferred Preferred
Booking window 14 days 14 days Up to 4 hours 1
Service recovery

100% money-back guarantee -

Late acceptance - -

Early retrieval - -

Shipment parameters Aircraft limitations Aircraft limitations Varies by product
Temperature control

2

2

 -
Cage storage

2

2

 -
Dangerous goods

-
Active units -

2

 -
Vault storage -

2

 -
Security escort -

2

 -

 

1 Not applicable for Courier
2 On select products only, please check for product variances

 

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Our products

We know nothing's one-size-fits-all when it comes to cargo, and that includes our products.

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Where we fly

Can we get it there? With our worldwide network, the answer's more often than not yes. But just to make sure, check out our current route map and flight schedule.

Our routes and schedule

Station information

See where we're located in the world, the capabilities for each location, and how to contact us.

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