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Providing Accurate Shipment Information

Every detail counts.

Every detail counts

Providing accurate shipment information helps keep your cargo moving efficiently while supporting customs compliance and operational excellence.

When booking a shipment, two pieces of information are particularly important:

  1. Precise goods descriptions 
  2. Accurate SLAC (Shipper's Load & Count)

 

Small improvements to the information you provide can help reduce unnecessary delays, improve shipment visibility and create a smoother experience throughout the supply chain.

 

Why it matters

Customs authorities rely on accurate shipment information to identify the goods being transported and assess security requirements.

Providing complete and accurate booking information helps:

  • Support customs compliance
  • Reduce unnecessary inspections
  • Minimise shipment delays
  • Improve operational efficiency
  • Improve shipment visibility
  • Create a better customer experience

 

Precise Goods Descriptions

SLAC

Before submitting your booking, please ensure:

  • Goods descriptions clearly identify the products being shipped
  • Descriptions are written in plain English
  • Generic terms are avoided
  • SLAC counts match the physical shipment
  • Shipment documentation is consistent 

Need more information?

Before getting in touch, explore our frequently asked questions below for answers to some of the most common queries about precise goods descriptions and accurate SLAC counts. If you still need assistance, your local Virgin Atlantic Cargo team will be happy to help.

Frequently Asked Questions