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Contact us

We're here to help

Whatever it is you need, you should find all the contact information you need below.

PHARMA: To make a Pharma booking please follow this link - Complete a Pharma booking here 

MAWB: to assign MAWBs for your permanent bookings, please contact vac.pbs@fly.virgin.com

Invoice queries: If you have a query about an invoice, please contact our Revenue Integrity Team at vac.revenueaccounting@fly.virgin.com

All offices and gateways

  QUOTES AND BOOKING GENERAL ENQUIRIES    
OFFICE AND GATEWAYS

UK
Opening hours:
 

Monday-Friday:

08:00 – 18:30
 

Saturday:

08:00 – 16:00


Sunday:
Closed

 

T: 0344 209 8300 option 1

E: welovecargo@fly.virgin.com
 

Fast Ride or Must Ride
T:
0344 209 8303

E: welovecargo@fly.virgin.com

VEX 

T: 0208 707 5444

E:vac.salesadministration@fly.virgin.com
 

Pharma bookings

Complete a Pharma booking here 

Post flight enquiries

T: 0344 209 8300 option 2

E: welovecargo@fly.virgin.com
 

Customer relations

T: 0344 209 8300 option 3
E: Customer.Relations-cargo@fly.virgin.com

 

 

Aberdeen
Belfast
Birmingham
East Midlands Airport
Edinburgh
Glasgow
London Gatwick
London Heathrow
Manchester
Newcastle

          
 

US 

Opening hours:
 

Monday-Friday:
08:00 – 21:00 (EST)
 

Saturday:

08:30-17:00 (EST)


Sunday:

Closed

T: 1 800 828 6822 option 1

E: bookwithus@fly.virgin.com
 

Fast Ride or Must Ride

T: 1 855 828 8505

E: bookwithUS@fly.virgin.com
 

VEX 

T: 1 800 828 6822 option 1

E: bookwithus@fly.virgin.com

Pharma bookings

Complete a Pharma booking here 

Post flight enquiries

T:  1 800 828 6822 option 2

E:  bookwithUS@fly.virgin.com
 

Customer relations 

T:  1 800 828 6822 option 3  
E: Customer.Relations-cargo@fly.virgin.com

 

Atlanta
Boston
Chicago
Denver and Portland
Detroit
Las Vegas
Los Angeles
Miami
Newark
New York JFK
Orlando
San Francisco
Seattle
Washington

Europe For all European office contact information,  please see our offices and gateways page

South Africa
Opening hours:


Monday-Friday:

08:00 – 17:00
 

Saturday:

Closed
 

Sunday:

Closed

T: 011 929 6081

E: zacargosales@fly.virgin.com

 

Fast Ride or Must Ride

T: 011 929 6066

E: zacargosales@fly.virgin.com (please add 'Fast ride or 'Must ride' in the subject line)
 

VEX

T: 011 929 6081

E: zacargosales@fly.virgin.com

Post flight enquiries

T:  011 929 6081

E:  zacargosales@fly.virgin.com
 

Customer relations 

T:  +44 (0)344 209 8300 option 3

E: Customer.Relations-cargo@fly.virgin.com

Johannesburg

Hong Kong

Opening hours:
 

Monday-Friday:
09:00 – 17:30

 

Saturday:

09:00 – 12:30
 

Sunday:

Closed

T: 852 3166 5466

E: hkg.cargosales@fly.virgin.com

Ray Cheuk - Regional Sales Manager

T: 852 3166 5417

E: ray.cheuk@fly.virgin.com

Hong Kong

 

Shanghai

Opening hours:
 

Monday-Friday:

09:00 – 17:30

 

Saturday:
Closed
 

Sunday: 
Closed

T: 8621 6136 1788

E: sha.cargosales@fly.virgin.com

Jack Jiang - Regional Sales Manager

T: +86 137 0182 6389

E: Shenhui.Jiang@fly.virgin.com

Shanghai

India 

Opening hours:
 

Monday-Saturday: 09:30 – 18:00
 

Sunday:
Closed

Delhi (DEL)

T: +91 124 4693000

E: delhi.cargo@fly.virgin.com
 

Mumbai (BOM)

T: +91 22 68563000

E: mumbai.cargo@fly.virgin.com

Aminder Bal - National Manager Cargo, India

T: +91 124 4693031

E:  aminder.bal@fly.virgin.com

 

Rohit Kapoor - Manager, Cargo Sales (DEL)

T: + 91 124 4693064

E: Rohit.Kapoor@fly.virgin.com

 

Juze Fernandes – Cargo Manager (BOM)

T: + 91 22 68563101

E: juze.fernandes@fly.virgin.com

Delhi
Mumbai

Tel Aviv

Opening hours:
 

Sunday-Thursday:

08:00 – 17:00

 

Friday:

08:00 – 13:00

 

Saturday:
Closed

T: 972 (0)3 973 1501

E: sales@wta.co.il

Kfir Reznik - GSA

T: 972 (0)3 973 1501

E: sales@wta.co.il

Tel Aviv
Rest of World

For all the Rest of World offices contact details, please see our offices and gateways page