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What do you need to know?


General - Express: 2 hours

Priority: 4 hours

Classic: 5 hours for loose, 4 hours for shipper built units

Courier - Express: 90 minutes

Dangerous goods: 6 hours

Dry ice: 6 hours


General - Express: 2 hours

Priority: 3 hours for loose, 2 hours for shipper built

Classic:  3 hours for loose, 2 hours for shipper built

Courier - Express: 1.5 hours

Custom hours: Monday to Friday 08:00 - 16:30 (closed public holidays)

Pharma & life sciences

COL Storage (Chiller) 2°C-8°C? Yes

Can separate pharma from perishables? Yes

Chiller temp range: 2°C-8°C

Chiller has out of temp alarm? No

How often is chiller temperature checked? Every 4 hours

Capacity of chiller: 160 m3

Notice required for chiller: Yes

CCTV on chiller door? Yes

Temperature controlled dollies / trucks available airside? No

CRT Storage (15°C-25°C)? No

ACT Can handle 'Active' ULDs? Envirotainer & CSafe

Dry ice supplier? No

Electrical outlets available for charging active units? Yes 8

FRO Freezer (-20°C)? No

Customer can break down their own pallets on the door? No 

Commodities & pets



Secure area for VAL (Vault)? Yes CCTV

Secure area for VUL (Cages)? Yes CCTV

Size of secure area: 8 x 8

Witness Loads: CCTV

Secure transfers to/from aircraft: Yes

Dangerous goods

DG storage area? Yes

Size of DG storage area: 20 sqm


Single position cars? Yes

Multiple position cars? Yes

Booking window required (lead-in time): 2 weeks


Sorry, our pet product is current unavailable.

Handling info & charges

Equipment used for airside towing / transfers: Dollies

Average transit time from facilty to aircraft: 5 mins

Staging time on tarmac prior to loading: 60 mins before departure

Average aircraft loading time: 30 - 45 mins

Average transit time for unload and transfer back to facility: 30 mins

GHA charges for pallet breakdown (FISH): SLU $225 per unit

DG check fee: $75.00 per UN

Dry ice check fee: $50.00 per MAWB

Charges for re-icing RKNs/RAPs: Customer re-ices on site

Import charges: $70 USD (per AWB/HAWB)