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London Heathrow

What do you need to know?

Exports

Handling agent: dnata, dnata City East, Bedfont Road, Stanwell, Middlesex TW19 7NL

Hours of operation: 24 hours daily, (Dangerous Goods) 24 hours daily

General -Express: 2 hours (known and unknown cargo)

Priority: 6 hours for loose, 4 hours for shipper built units (known cargo), 12 hours for unknown cargo

Classic: 6 hours for loose, 4 hours for shipper built units (known cargo), 12 hours for unknown cargo

Courier - Express: 90 minutes

Imports

Handling agent: dnata, West Point, Bedfont Road, Stanwell, Middlesex TW19 7LX

Hours of operation: 24 hours daily, (Dangerous Goods) 24 hours daily

General - Express: 2 hours

Priority: 5 hours for loose, 3 hours for shipper built units

Classic: 5 hours for loose, 3 hours for shipper built units

Courier - Express: 90 minutes

Custom hours: 24 hours daily

Pharma & life sciences

COL Storage (Chiller) 2°C-8°C? Yes

Can separate pharma from perishables? Yes

Chiller temp range: 2°C-8°C

Chiller has out of temp alarm? Yes

How is chiller temperature checked? Electronic logging system

Capacity of chiller (ULD and loose): 12 pallets (PER), 12 pallets (PHA) plus a loose walk in room (10m3)

Notice required for chiller: 24 hours

CCTV on chiller door? Yes

Temperature controlled dollies / trucks available airside? Yes

CRT Storage (15°C-25°C)? Yes

Capacity of CRT storage area: 12 pallets plus a loose walk in room (10m3)

ACT Can handle 'Active' ULDs? Envirotainer & CSafe

Can source dry ice / batteries for t2 RKN/RAP's? Yes

Dry Ice Supplier: dnata

Electrical outlets available for charging active units? Yes - 12

FRO Freezer (-20°C)? No

Customer can break down their own pallets on the door? Yes - 8 pallet positions

Commodities & pets

Valuables

CCTV? Yes

Secure area for VAL (Vault)? Yes

Secure area for VUL (Cages)? Yes

Size of secure area: 25 sqm

Witness Loads: Available on request

Secure transfers to/from aircraft: Available on request

Dangerous goods

DG storage area? Yes

Size of DG storage area: 50 sqm

Cars

Single position cars? Yes

Multiple position cars? Yes

Booking window required (lead-in time): n/a

Pets

Sorry, our pet product is current unavailable.

Handling info & charges

Equipment used for airside towing / transfers: Box trucks / flat bed roller trucks

Average transit time from facility to aircraft: 45 mins

Staging time on tarmac prior to loading: 60 mins before departure

Average aircraft loading time: 45 mins

Average transit time for unload and transfer back to facility: 90 mins

GHA DGR check fees: £42.50

GHA Dry Ice check fees: £25.50