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Discover our global facilities for all your cargo needs. Find addresses, operational hours, services offered, and unique features at our Virgin Atlantic Cargo stations worldwide.

Gateway Information press enter to select
Product Information press enter to select

Gateway Information

Handling agent: Dnata
Hours of operation: 24/7

Facility address:

Dnata City East,
Bedfont Road,
Stanwell,
TW19 7NL

Contact information:

Exports: 01784 425100
dcEast.office@dnata.co.uk
Imports: 01784 424700
officewp.imports@dnata.co.uk

VS operations contact info:

T: 020 8897 5261
Cargo.ops.duty.managers.lhr@fly.virgin.com

Tab Panel

Opening hours

Customer service

Weekdays: 08:00 - 18:30 (UK Time)
Saturday: 08:00 - 16:00 (UK Time)

Customer relations

Monday to Friday: 08:00 - 23:00 (UK Time)
Saturday: 08:00-16:00 (UK Time)

Operations

Daily: 24/7

Quotes and booking

General, Fresh and Pharma bookings

Click here to book online

E: welovecargo@fly.virgin.com

Quotes and bookings

T: 0344 209 8300 option 1
E: welovecargo@fly.virgin.com

Express or Priority

T: 0344 209 8303 option 1
E: welovecargo@fly.virgin.com

Courier express shipments

T: 0344 209 8303 option 1
E: welovecargo@fly.virgin.com

General enquiries

Track and trace shipments

Track and trace here

Post flight enquiries

T: 0344 209 8300 option 2

E: customer.relations-cargo@fly.virgin.com

Customer relations

T: 0344 209 8300 option 3

E: customer.relations-cargo@fly.virgin.com

Product Information

General

Our station offers everything you need to transport your General Cargo. From machinery parts to consolidated goods, your cargo is in expert hands.

Simply click here to learn more about general.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 120 minutes	Express: 90 minutes

Courier

Effeciently move your courier material and ecommerce with our shorter close out times and express handling across our network.

Simply click here to learn more about courier.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

Fresh

We're dedicated to keeping your goods fresh for delivery through our expansive network and temperature-controlled capabilities, perfect for your perishable products.

Simply click here to learn more about Fresh.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Our Capabilities

COL Storage is available upon request and availability, temperature of our storage ranges from 2 to 8 degrees. We’re able to separate pharma from perishables.

Temperature capabilities, 1 of 1

Accordion content

COL Storage
COL Storage(+2°C to +8°C)	Yes
Storage Type	Chiller
How often is chiller checked:	Electronic Logging system
Capacity	12 Pallets (PER) 12 Pallets (PHA) plus a loose walk in room (10m3)
Temperature alarm	Yes
CCTV Coverage	Yes
Type of operation	NA
CRT Storage
COL Storage(+15°C to +25°C)	Yes
Capacity	12 pallets plus a loose walk in room (10m3)
Active Containers
Suppliers Accepted	CSafe & Envirotainer
Electrical outlets are available for charging active units:	Yes x 12
Can source dry ice:	Yes
Transport
Estimated transit time to/from aircraft	45 mins

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

Pharma

Offering you end-to-end compliance and assurance through our accredited operations. Throughout our network we have implemented GDP certified processes to maintain the integrity of pharmacetical and life-science goods.

Simply click here to learn more about pharma.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Our Capabilities

COL Storage is available upon request and availability, temperature of our storage ranges from 2 to 8 degrees. We’re able to separate pharma from perishables.

Temperature capabilities, 1 of 1

Accordion content

COL Storage
COL Storage(+2°C to +8°C)	Yes
Storage Type	Chiller
How often is chiller checked:	Electronic Logging system
Capacity	12 Pallets (PER) 12 Pallets (PHA) plus a loose walk in room (10m3)
Temperature alarm	Yes
CCTV Coverage	Yes
Type of operation	NA
CRT Storage
COL Storage(+15°C to +25°C)	Yes
Capacity	12 pallets plus a loose walk in room (10m3)
Active Containers
Suppliers Accepted	CSafe & Envirotainer
Electrical outlets are available for charging active units:	Yes x 12
Can source dry ice:	Yes
Transport
Estimated transit time to/from aircraft	45 mins

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

Valuable

When it's precious and needs that extra security, we never take our eyes off your shipment. Our trained team and secure processes will give you peace of mind when transporting your valuable shipments.

Simply click here to learn more about valuable.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

Vulnerable

Offering discrete handling and monitored transportation you can be confident that your cargo will arrive on time and in the perfect condition.

Simply click here to learn more about Vulnerable.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

Cars

Wanting to race your car around the world or preparing for a brand new launch? We're here to make it happen.

Simply click here to learn more about Cars.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

Mail

Exactly what it says on the envelope - our Mail product offers the simplest way to transport your post. Send letters, packages and ecommerce around the world through our extensive and reliable network, seamlessly.

Simply click here to learn more about Mail.

Handling agent: Dnata

Hours of operation: 24/7

Facility address:

Dnata City East,

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports: 01784 42510

Imports: 01784 42470

Tell us what you think

Your feedback is valuable and we’re keen to make sure you have access to all the information you need at your fingertips. Please take a moment to share your thoughts on this quick 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	6 hours \| 12 hours	4 hours \| 12 hours
Priority	6 hours \| 12 hours	4 hours \| 12 hours
Express	2 hours	N/A

Import recovery times

The below times inform you the time window when the freight is available to collect.

	Loose cargo	Shipper built
	Known \| Unknown	Known \| Unknown
Classic	5 hours	3 hours
Priority	5 hours	3 hours
Express	2 hours	N/A

Other Products

	Export	Import
Courier	Express: 90 minutes	Express: 90 minutes

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