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London Heathrow

What do you need to know?

Discover our global facilities for all your cargo needs. Find addresses, operational hours, services offered, and unique features at our Virgin Atlantic Cargo stations worldwide. 

Gateway Information

Handling Agent: Dnata
Hours of operation: 24 hours daily
Firmscode: NA
 

Facility Address: 

dnata City East,
Bedfont Road,
Stanwell,
TW19 7NL
 

Contact information:

Exports: 01784 425100
Imports:  01784 424700
 

Operations Contact Info:

T: 020 8897 5261

    Specific Gateway Charges:

    GHA DGR check fees: £42.50
    Dry Ice check fees: £25.50

Tab Panel

Opening Hours:

Customer Service

Weekdays: 08:00 - 18:30 (UK Time) 
Saturday: 08:00 - 16:00 (UK Time)
 

Customer Relations

Monday to Friday: 08:00 - 23:00 (UK Time)
Saturday: 08:00-16:00 (UK Time)

Operations

Daily: 24/7

Quotes and booking

General, Fresh and Pharma Bookings

Click here to book Online

E: welovecargo@fly.virgin.com


Quotes and bookings

T: 0344 209 8300 option 1
E: welovecargo@fly.virgin.com


Express or Priority

T: 0344 209 8303 option 1
E: welovecargo@fly.virgin.com


Courier Express Shipment

T: 0344 209 8303 option 1
E: welovecargo@fly.virgin.com

General Enquiries

Post flight Enquiries

T: 0344 209 8300 option 2

E: welovecargo@fly.virgin.com

Customer relations

T: 0344 209 8300 option 3

E: welovecargo@fly.virgin.com

Product Information

General

Our station offers everything you need to transport your General Cargo. From machinery parts to consolidated goods, your cargo is in expert hands. 

Simply click here to learn more about general.

Handling Agent:Dnata

Hours of Operation:24 hours daily

FacilityAddress:

dnata City East, 

Bedfont Road,Stanwell,

TW19 7N

Phone:

Exports - 01784 42510

Imports - 01784 42470

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Courier

Effeciently move your courier material and ecommerce with our shorter close out times and express handling across our network.

Simply click here to learn more about courier.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Fresh

We're dedicated to keeping your goods fresh for delivery through our expansive network and temperature-controlled capabilities, perfect for your perishable products.

Simply click here to learn more about Fresh.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Our Capabilities

COL Storage is available upon request and availability, temperature of our storage ranges from 2 to 8 degrees. We’re able to separate pharma from perishables. 

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Pharma

Offering you end-to-end compliance and assurance through our accredited operations. Throughout our network we have implemented GDP certified processes to maintain the integrity of pharmacetical and life-science goods.

Simply click here to learn more about pharma.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Our Capabilities

COL Storage is available upon request and availability, temperature of our storage ranges from 2 to 8 degrees. We’re able to separate pharma from perishables. 

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Valuable

When it's precious and needs that extra security, we never take our eyes off your shipment. Our trained team and secure processes will give you peace of mind when transporting your valuable shipments.

Simply click here to learn more about valuable.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Vulnerable

Offering discrete handling and monitored transportation you can be confident that your cargo will arrive on time and in the perfect condition.

Simply click here to learn more about Vulnerable.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours NA

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Cars

Wanting to race your car around the world or preparing for a brand new launch? We're here to make it happen.

Simply click here to learn more about cars.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A

Mail

Exactly what it says on the envelope - our Mail product offers the simplest way to transport your post. Send letters, packages and ecommerce around the world through our extensive and reliable network, seamlessly.

Simply click here to learn more about Mail.

Handling Agent: Dnata 

Hours of Operation:24 hours daily

Facility Address:

dnata City East,

Bedfont Road, Stanwell,

TW19 7N

Phone:

Exports - 01784 425100

Imports - 01784 42470

Has this information helped you avoid making a call?

We aim to provide the most pertinent details to enhance your experience. Your feedback is valuable to us. Please take a moment to share your thoughts by clicking here and completing our brief 2-minute survey.

Close out times

The below close out times inform you the minimum hours prior to your flight departure that you’re required to deliver your cargo to us.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 6 hours | 12 hours 4 hours | 12 hours
Priority 6 hours | 12 hours 4 hours | 12 hours
Express 2 hours N/A

Import recovery times

The below times inform you the time window 

when the freight is available to collect.

  Loose Cargo Shipper Built
  Known | Unknown Known | Unknown
Classic 5 hours 3 hours
Priority 5 hours 3 hours
Express 2 hours N/A

Other Products

  Export Import
Dangerous Goods N/A N/A
Courier Express: 90 Minutes Express: 90 Minutes
Dry Ice N/A N/A
PER/PIL N/A N/A
Valuable N/A N/A