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London Heathrow
What do you need to know?
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Quotes and bookings, 1 of 3
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General enquiries, 2 of 3
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Gateway information, 3 of 3
- Exports press enter to select
- Imports press enter to select
- Pharma & life sciences press enter to select
- Commodities & pets press enter to select
- Handling info & charges press enter to select
Exports
Handling agent: dnata, dnata City East, Bedfont Road, Stanwell, Middlesex TW19 7NL
Hours of operation: 24 hours daily, (Dangerous Goods) 24 hours daily
General -Express: 2 hours (known and unknown cargo)
Priority: 6 hours for loose, 4 hours for shipper built units (known cargo), 12 hours for unknown cargo
Classic: 6 hours for loose, 4 hours for shipper built units (known cargo), 12 hours for unknown cargo
Courier - Express: 90 minutes
Imports
Handling agent: dnata, West Point, Bedfont Road, Stanwell, Middlesex TW19 7LX
Hours of operation: 24 hours daily, (Dangerous Goods) 24 hours daily
General - Express: 2 hours
Priority: 5 hours for loose, 3 hours for shipper built units
Classic: 5 hours for loose, 3 hours for shipper built units
Courier - Express: 90 minutes
Custom hours: 24 hours daily
Pharma & life sciences
COL Storage (Chiller) 2°C-8°C? Yes
Can separate pharma from perishables? Yes
Chiller temp range: 2°C-8°C
Chiller has out of temp alarm? Yes
How is chiller temperature checked? Electronic logging system
Capacity of chiller (ULD and loose): 12 pallets (PER), 12 pallets (PHA) plus a loose walk in room (10m3)
Notice required for chiller: 24 hours
CCTV on chiller door? Yes
Temperature controlled dollies / trucks available airside? Yes
CRT Storage (15°C-25°C)? Yes
Capacity of CRT storage area: 12 pallets plus a loose walk in room (10m3)
ACT Can handle 'Active' ULDs? Envirotainer & CSafe
Can source dry ice / batteries for t2 RKN/RAP's? Yes
Dry Ice Supplier: dnata
Electrical outlets available for charging active units? Yes - 12
FRO Freezer (-20°C)? No
Customer can break down their own pallets on the door? Yes - 8 pallet positions
Commodities & pets
Valuables
CCTV? Yes
Secure area for VAL (Vault)? Yes
Secure area for VUL (Cages)? Yes
Size of secure area: 25 sqm
Witness Loads: Available on request
Secure transfers to/from aircraft: Available on request
Dangerous goods
DG storage area? Yes
Size of DG storage area: 50 sqm
Cars
Single position cars? Yes
Multiple position cars? Yes
Booking window required (lead-in time): n/a
Pets
Sorry, our pet product is current unavailable.
Handling info & charges
Equipment used for airside towing / transfers: Box trucks / flat bed roller trucks
Average transit time from facility to aircraft: 45 mins
Staging time on tarmac prior to loading: 60 mins before departure
Average aircraft loading time: 45 mins
Average transit time for unload and transfer back to facility: 90 mins
GHA DGR check fees: £42.50
GHA Dry Ice check fees: £25.50