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What do you need to know?


General - Express: 2 hours

Priority: 4 hours

Classic: 5 hours for loose, 4 hours for shipper built units

Courier - Express: 90 minutes

Dangerous goods: 6 hours

Dry ice: 6 hours


General - Express: 2 hours

Priority: 4 hours for loose, 3 hours for shipper built

Classic: 3 hours for loose, 2 hours for shipper built

Courier - Express: N/A

Custom hours: 08:30 to 16:00 (excluding public holidays)

Pharma & life sciences

COL Storage (Chiller) 2°C-8°C? Yes

Can separate pharma from perishables? Yes

Chiller temp range: 2°C-8°C

Chiller has out of temp alarm?  No 

How often is chiller checked? Daily

Capacity of chiller: 4 pallets

Notice required for chiller: 24 hours

CCTV on chiller door? No

Temperature controlled dollies/trucks available airside? No

CRT Storage (15°C-25°C)? No

ACT Can handle 'Active' ULDs? Envirotainer & CSafe

Can source dry ice: No

Electrical outlets available for charging active units: Yes - 6

FRO Freezer (-20°C)? No

Customer can break down their own pallets on the door? Yes

Commodities & pets



Secure area for VAL (Vault)? no - lockable room

Secure area for VUL (Cages)?  no - lockable room

Size of secure area: 5.5 sqm

Witness Loads: on request

Secure transfers to/from aircraft: on request

Dangerous goods

DG storage area? Yes

Size of DG storage area: 7.5 sqm


Single position cars? Yes

Multiple position cars? Yes

Booking window required (lead-in time): n/a


Sorry, our pet product is current unavailable.

Handling info & charges

GHA charges for pallet breakdown (FISH): $200

DG check fee: $75.00 per UN

Dry ice check fee: $50.00 per MAWB

Charges for re-icing RKNs/ RAPs: Customer re-ices on site

Import charges: $130

Storage charges: $0.75 per kg, minimum $160.00 per day. Applies after 48 hours.