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What do you need to know?


General - Express: N/a

Priority: 12 hours for unknown cargo only

Classic: 12 hours for unknown cargo only

Courier - Express: 2 hours

Dangerous goods: 18:00 day prior to departure


General - Express: next day unless special permission obtained from customs

Priority: next day unless special permission obtained from customs

Classic: next day unless special permission obtained from customs

Courier - Express: 90 minutes

Custom hours: 10:00 to 17:00 second Saturday / Sunday & public holidays closed

Pharma & life sciences

COL Storage (Chiller) 2°C-8°C? Yes

Can separate pharma from perishables? Yes, separate Pharma Zone

Chiller temp range: 2°C - 8°C (available for both pharma and perishables)

Chiller has out of temp alarm? Yes

How is chiller temperature checked? Constant monitoring

Capacity of chiller (ULD and loose): Pharma Zone 1,200sqm (12 x LD7), Perishable Zone 1,184sqm (36 x LD7)

Notice required for chiller: 48 hours

CCTV on chiller door? Yes

Temperature controlled dollies / trucks available airside? 1 Cool dolly available (72 hours notice required)

CRT Storage (15°C-25°C)? Yes

Capacity of CRT storage area: Pharma Zone 1,200sqm (12 x LD7)

ACT Can handle 'Active' ULDs? Envirotainer & CSafe

FRO Freezer (-20°C)? Yes

Freezer capacity: 3 x LD7

Customer can break down their own pallets on the door? No

Commodities & pets



Secure area for VAL (Vault)? Yes

Secure area for VUL (Cages)? Yes

Size of secure area: Export zone 42sqm, import zone 264sqm

Witness Loads: Available on request

Secure transfers to/from aircraft: Available on request - 50 USD per flight

Dangerous goods

DG storage area? Yes

Size of DG storage area: Export zone 48sqm, import zone 264sqm


Single position cars? Yes

Multiple position cars? Yes

Booking window required (lead-in time): 4 days


Sorry, our pet product is current unavailable.

Gateway info & charges

Equipment used for airside towing / transfers: DTRs (Diesel Tractors)

Average transit time from facility to aircraft: 40 mins

Staging time on tarmac prior to loading: 60 mins before departure

Average aircraft loading time: 45 mins

Average transit time for unload and transfer back to facility: 85 mins

Handling /kg: Exclusive of taxes. Screening (Certification INR 1.00 per KG)

GHA charges for pallet breakdown (Fish): Yes

DGR Check Fees: USD 100/- (per shipment)

Dry Ice Check Fees (imposed by GHA): charged by forwarder

Dry Ice Check Fees (charged by VS): USD 100/- (per shipment)

Charges for re-icing RKNs / RAPs: charged by forwarder

Import charges: MAWB INR 1800/- & HAWB INR 1200/- ( per shipment). Inclusive of tax