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Cancun
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Gateway Information
Handling agent: Swissport
Hours of operation:
Weekdays: 09:00 – 18:00 (EST)
Opening after 18:00 and Weekends, by Extension of Service
Facility address:
Cancun International Airport
Caribbean Logistics Warehouse
Carretera Cancun - Chetumal
Cancun
Quintana Roo 77560 Mexico
Contact information:
For all enquiries, please contact Swissport:
T: +52-998-886-2209
Imports:
E: mx.importCUN@swissport.com
Exports:
E: mx.exportCUN@swissport.com
Import fee
| ISC fee | 1250 + tax MXN |
| Payable to | Caribbean Logisitics |
| Storage charges | 48 hours free, paid to carribean Logistics |
| LFD | 48 hours from arrival |
Tab Panel
Opening hours
Customer Service
Weekdays: 08:00 - 20:30 (EST)
Saturday: 08:00 - 19:30 (EST)
Sunday: Closed
Customer Relations
Weekdays: 08:00 - 23:00 (UK time)
Saturday: 08:00 - 16:00 (UK time)
Sunday: Closed
Operations
Daily: 08:00 - 23:00 (EST)
Quotes and booking
General, Fresh and Pharma bookings
T: +1-800-828-6822 option 1
E: bookwithus@fly.virgin.com
Quotes and bookings
T: +1-800-828-6822 option 1
E: bookwithus@fly.virgin.com
Express or Priority
T: +1-855-828-8505 option 1
E: bookwithus@fly.virgin.com
Courier Express shipments
T: +1-800-828-6822 option 1
E: bookwithus@fly.virgin.com
General enquiries
Track and trace shipments
Post flight enquiries
T: +1-800-828-6822 option 2
E: cargo.care@fly.virgin.com
Customer Relations
T: +1-800-828-6822 option 3
E: cargo.care@fly.virgin.com
Product Information
Products
We can except the following products for export from CUN:
- General cargo
- Fresh
More specific information
| COL Storage | |
| COL Storage (+10°C to +15°C) | Yes |
| Storage Type | Cooler |
| How often is chiller checked: | N/A |
| Capacity | No |
| Temperature alarm | No |
| CCTV Coverage | No |
| Dedicated or Mixed use | Dedicated (perishables only) |
| CRT Storage | |
| CRT Storage (+15°C to +25°C) | No |
| Capacity | 10 LD7s |
| Active Containers | |
| Suppliers Accepted | None |
| Electrical outlets are available for charging active units: | No |
| Can source dry ice: | No |
| Transport | |
| Estimated transit time to/from aircraft | 30 minutes |
Close out times
Close out times are due to Customs and military acceptance and checks.
Weekday departures (Weds & Fri): 7 hours
Sunday departures (Sun): cargo must be tendered between Thurs - 13:00 on Fri