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Our Service Levels

 

Discover our Service Levels

 

We've carefully tailored our Service Levels to our Products to make it easy to select the best combination of cost and speed to suit you. But if you're not sure which one to go for, our expert team are on hand to help.


Classic

 

Simple, reliable. Made for everyday shipments


Priority

 

Enhanced, dependable. Made for important shipments


Express

 

Fast, flexible. Made for smaller shipments


Critical

 

Highest, Guaranteed. Made for urgent shipments

Compare our Service Levels

 

  Classic Priority Express Critical
Overview Simply reliable, Made for everyday shipments.

Classic for a reason, it's one of our most preferred services, delivering the essentials to the highest standards.
 Enhanced, dependable. Made for important shipments

Choose Priority Service for important shipments, where you need that extra assurance.
 Fast, flexible. Made for smaller shipments.

Our fastest service for those last-minute, super urgent shipments.
 Highest, guaranteed. Made for urgent shipments.

Choose Critical Service for your most urgent shipments, with added control and confidence when timing matters most.
Available on General, Fresh, Pharma, Vulnerable, Cars and Mail General, Fresh, Pharma, Valuable, Vulnerable and Cars General, Courier General, Fresh, Pharma, Valuable, and Vulnerable
Priority Standard High High Highest
Access to capacity Basic Preferred Preferred Preferred
Booking window 14 days 14 days Up to 4 hours 1 14 days
Service recovery

Money-back guarantee -

50%

50%

100%
Late acceptance - -

-
Early retrieval - -

-
Shipment parameters Aircraft limitations Aircraft limitations Varies by product Aircraft limitations
Temperature control

2

2

 -

2
Cage storage

2

2

 -

2
Dangerous goods

-

Active units -

2

 -

2
Vault storage -

2

 -

2
Security escort -

2

 -

2

 

1 Not applicable for Courier
2 On select products only, please check for product variances

 

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We know nothing's one-size-fits-all when it comes to cargo, and that includes our Products.

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