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Our products

We've kept our product range as simple as possible so you can focus on what's important - getting your cargo shipped safely, on time and on budget.

We understand that some shipments need to move faster than others, and some require specific transportation processes and conditions to maintain their integrity in the supply chain, such as temperature sensitive pharmaceutical and healthcare products. That’s why our products and services have been designed to offer everything you need.

Cargo tracking devices

We know sometimes you may need to track your cargo throughout it's journey, which is why we allow you to use tracking devices to monitor shipments throughout transit, whenever and wherever you need to. Find out more about our cargo tracking devices.

Our products at a glance

  Just Ride Must Ride Fast Ride VEX
Product overview Value, great service and our famous reliability Our premium service offering priority access Our express service for  time sensitive cargo, with a 2 hour close out
Our express courier service
Boarding priority  Boards after Must Ride, Fast Ride and Pharma Highest priority  Highest priority

High priority
Close out times

Loose cargo: 6 hours

 

Shipper built units: 4 hours*

Loose cargo: 6 hours

 

Shipper built unit: 4 hours*

2 hours* 90 minutes
Priority unloading on acceptance Yes Yes No No
Priority collection No Yes No No
Service recovery N/A

We will contact you to explain what happens next within:

 

Office hours: 2 hours of ATD 

 

Out of office hours: next day

We will contact you to explain what happens next within:

 

Office hours: 2 hours of ATD 

 

Out of office hours: next day

N/A
Freight availability **

Loose cargo: 5 hours 


Shipper built units: 3 hours

Loose cargo: 5 hours 


Shipper built units: 3 hours 

2 hours 90 minutes
Booking window 14 days  14 days  Upto 4 hours
before 
Check with local office
Restrictions None None

Dangerous goods

 

Animals

 

Liquids over 1 litre

Dangerous goods

 

Animals

 

Liquids over 1 litre

Weight and Volume limits Limited only by aircraft and maximum
pallets weights
Limited only by aircraft and maximum
pallets weights
300kg per shipment / 70kg per piece 32kg per piece
Min Connection time at LHR

Loose cargo: 7 hours  

 

Shipper built units: 5 hours 

Loose cargo: 7 hours 

 

Shipper built units: 5 hours

4 hours 3 hours

 

*Applies to known cargo. DGR and dry ice close out times may vary, please check at time of booking.
**Please check for local variances

 

Book your shipment with Virgin Atlantic Cargo

Our expert Cargo team can help you find the right product for your shipment. Contact us today to make your booking or to request a rate.