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Our products
We've kept our product range as simple as possible so you can focus on what's important - getting your cargo shipped safely, on time and on budget.
We understand that some shipments need to move faster than others, and some require specific transportation processes and conditions to maintain their integrity in the supply chain, such as temperature sensitive pharmaceutical and healthcare products. That’s why our products and services have been designed to offer everything you need.
Cargo tracking devices
We know sometimes you may need to track your cargo throughout it's journey, which is why we allow you to use tracking devices to monitor shipments throughout transit, whenever and wherever you need to. Find out more about our cargo tracking devices.
Our products at a glance
| Just Ride | Must Ride | Fast Ride | VEX | |
|---|---|---|---|---|
| Book Now | Offers value, great service and our famous reliability | Our premium service offering priority access | Our express service for your time sensitive cargo, offering a 2 hour close out |
Our express courier service |
| Boarding priority and money back guarantee | Boards after Must Ride, Fast Ride and Pharma | Highest priority | Highest priority |
High priority |
| Close out times | 6 hours for loose, 4 hours for shipper built units* | 6 hours for loose, 4 hours for shipper built units* | 2 hours* | 90 minutes |
| Priority unloading on acceptance | Yes | Yes | ||
| Priority collection | Yes | |||
| Service recovery | We will contact you during office hours within 2 hours of ATD to explain what has happened - out of office hours we will contact you the next day | We will contact you during office hours within 2 hours of ATD to explain what has happened - out of office hours we will contact you the next day | ||
| **Freight availability | 5 hours for loose 3 hours for shipper built units |
5 hours for loose 3 hours for shipper built units |
2 hours | 90 minutes |
| Booking window | 14 days | 14 days | Upto 4 hours before |
Please check with local office |
| Restrictions | No dangerous goods/ animals liquids over 1 litre |
No dangerous goods/ animals liquids over 1 litre |
||
| Weight and Volume limits | Limited only by aircraft and maximum pallets weights |
Limited only by aircraft and maximum pallets weights |
300kg per shipment / 70kg per piece | 32kg per piece |
| Min Connection time at LHR | 7 hours for loose and 5 hours for shipper built units | 7 hours for loose and 5 hours for shipper built units | 4 hours | 3 hours |
*Applies to known cargo. DGR and dry ice close out times may vary, please check at time of booking.
**Please check for local variances