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Our products
We've kept our product range as simple as possible so you can focus on what's important - getting your cargo shipped safely, on time and on budget.
We understand that some shipments need to move faster than others, and some require specific transportation processes and conditions to maintain their integrity in the supply chain, such as temperature sensitive pharmaceutical and healthcare products. That’s why our products and services have been designed to offer everything you need.
Cargo tracking devices
We know sometimes you may need to track your cargo throughout it's journey, which is why we allow you to use tracking devices to monitor shipments throughout transit, whenever and wherever you need to. Find out more about our cargo tracking devices.
Our products at a glance
| Just Ride | Must Ride | Fast Ride | VEX | |
|---|---|---|---|---|
| Product overview | Value, great service and our famous reliability | Our premium service offering priority access | Our express service for time sensitive cargo, with a 2 hour close out |
Our express courier service |
| Boarding priority | Boards after Must Ride, Fast Ride and Pharma | Highest priority | Highest priority |
High priority |
| Close out times | Loose cargo: 6 hours
Shipper built units: 4 hours* |
Loose cargo: 6 hours
Shipper built units: 4 hours* |
2 hours* | 90 minutes |
| Priority unloading on acceptance | Yes | Yes | No | No |
| Priority collection | No | Yes | No | No |
| Service recovery | N/A | We will contact you to explain what happens next within:
Office hours: 2 hours of ATD
Out of office hours: next day |
We will contact you to explain what happens next within:
Office hours: 2 hours of ATD
Out of office hours: next day |
N/A |
| Freight availability ** | Loose cargo: 5 hours
|
Loose cargo: 5 hours
|
2 hours | 90 minutes |
| Booking window | 14 days | 14 days | Upto 4 hours before |
Check with local office |
| Restrictions | None | None | Dangerous goods
Animals
Liquids over 1 litre |
Dangerous goods
Animals
Liquids over 1 litre |
| Weight and Volume limits | Limited only by aircraft and maximum pallets weights |
Limited only by aircraft and maximum pallets weights |
300kg per shipment / 70kg per piece | 32kg per piece |
| Min Connection time at LHR | Loose cargo: 7 hours
Shipper built units: 5 hours |
Loose cargo: 7 hours
Shipper built units: 5 hours |
4 hours | 3 hours |
*Applies to known cargo. DGR and dry ice close out times may vary, please check at time of booking.
**Please check for local variances
Book your shipment with Virgin Atlantic Cargo
Our expert Cargo team can help you find the right product for your shipment. Contact us today to make your booking or to request a rate.