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Celebrating three years of smarter booking with myVS
Posted: 5th May 2026
This year marks three years of myVS – our online booking platform designed to make booking faster, simpler and more intuitive.
In that time, myVS has been empowering customers to book their shipments online in under 90 seconds, with 24/7 access, real-time availability and instant confirmation. As we reach this milestone, we’d like to thank you for being part of the myVS journey.
Behind every online booking is our dedicated team, committed to continuously improving our digital capability and customer experience.
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Meet the team
behind myVS
Camilo Gutiérrez leads our Digital Distribution team and plays a key role in bringing myVS to life for our customers.
‘Our focus is making booking cargo as simple and efficient as possible. myVS is designed to give customers more control, with less effort – and we’re here to support them every step of the way’
Whether you’re just getting started or looking to make the most of the platform, Camilo and the team are on hand to help.
Not sure where to begin?
Here are some of the questions we hear most often – and what the team behind myVS has to say.
| 1 | Why should I switch to booking online? | With myVS, you’re in control 24/7. Book in under 90 seconds, get instant confirmation, and manage everything in one place. If you’re making around 10 bookings a week offline, switching could save up to 8 hours a month – giving you more time and a smoother way of working. |
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| 2 | What are you most proud of when it comes to how customers book with us online? | We’re proud of how simple and seamless the experience is. myVS is designed to let customers self-serve with ease, from start to finish – so you can move at your own pace and complete everything in just a few clicks. |
| 3 | What should customers feel by the end of their booking journey? | In control, confident, and satisfied with how easy it was. You should feel like you’ve been able to do everything you needed quickly and clearly, from booking to managing your shipment. No confusion, no delays, just a smooth experience that works the way you expect it to. |
| 4 | What do you hear most often from customers once they start using myVS? | Customers consistently highlight the speed of the booking process, often completed in under 90 seconds. They also value how easy it is to make changes and the visibility that comes with track and trace, all in one place. |
| 5 | What’s the biggest misconception about booking online? | That it’s limited, when actually it isn’t. Some customers think their preferential rates won’t appear, or that certain shipments can’t be booked online, but myVS supports a wide range, including general cargo, fresh and pharma loose shipments under 5 tonnes. |
| 6 | What if I need a bit of help? | Our team is here to help – through live demos, training guides or direct support. Contact us at cargoonlinesupport@fly.virgin.com |