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Shanghai disruption - Typhoon Chanthu
Typhoon Chanthu is continuing to have an impact on our operations to Shanghai and as a result today's VS250 has been cancelled. Tomorrow's operation is under continuous review pending the movement of the Typhoon.
Should you be impacted by the disruption, our teams will be in touch to discuss your booking.
We apologise for any inconvenience caused and are working hard to recover operations as soon as possible.
Thank you for your continued support.
Update - Chicago O'Hare
We’re pleased to let you know that the backlog at Chicago O’Hare has now been cleared and we are able to largely resume normal operations for both import and export cargo. Please see below for further information:
• Unscreened General Cargo will be now accepted as normal.
• Cargo can be tendered the day before or on the day of departure. For flights departing on Monday/Tuesday, cargo can be tendered on Saturday/Sunday.
• Import cargo may now be collected throughout the day, including between the hours of 10:00 and 14:00.
• Note that storage charges apply as of 8AM, with one free day after flight arrival. No charges will apply if freight is not broken down due to delays by the handler. Storage applies only after notification on the website or by email.
Thank you as always for your continued support
New secure cargo requirements - effective 6th September
Due to a change in the UK regulations, with effect from 6th September 2021, all secure cargo moving between regulated agents will have additional notification requirements placed upon them.
Movements and deliveries of insecure cargo are not affected by this change.
All secure cargo, whether it be delivered into one of our gateways such as LHR or MAN or those consignments being delivered into one of our domestic trucking hubs, must meet the new regulations by sending, as a minimum; shipment details (awb or CN38 number), anticipated delivery date and the emergency contact details of the sending regulated agent. These messages must be sent to the receiving regulated agent. In the case of Virgin Atlantic Cargo in the UK, this will be dnata.
New and approved GPS tracking devices
We are pleased to advise that two new GPS-enabled tracking devices have been approved for carriage on our aircraft!
- Hanhaa ParceLive
- TIVE – TT-7000 / Solo 5G
A kind reminder that there are some terms and conditions that our customers must follow whenever they are using a tracking device or data logger with their shipments.
For full terms and conditions, please refer to the tracking devices page on our website or click the link below.
Should you have any questions about cargo devices, please contact: Pharma.RP@fly.virgin.com.
You can view all of our approved tracking devices here.