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HS codes mandatory for UAE from 29th February 2024

As of 29th February 2024, the UAE National Advance Information Center (NAIC) requires 6-digit HS codes on MAWB and HAWB level for all goods being imported into, exported from, or transiting through the United Arab Emirates.

Posted 05th February 2024

 

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We're live on WebCargo!

Our customers are at the heart of all we do and we're committed to evolving our digital offering, embracing smarter ways of working to provide you with options that allow you to do business with us, your way. We're pleased to say that you can now find us on WebCargo, the second of our marketplace partnerships.

Posted 05th February 2024

 

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Introducing E.B Butt

We’re delighted to welcome E.B. Butt to the team as Senior Manager, Cargo Americas. E.B will be leading our operational and commercial teams in the region to ensure alignment and collaboration, helping to drive our financial performance and continue to deliver outstanding service to our US customer base.

Posted 03rd October 2023

 

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Our new home in South Africa

Following some operational changes, we are delighted to announce that Menzies is now handling us in all our stations in South Africa.  

Posted 08th August 2023

 

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Taking off with cargo.one

Through our new partnership with cargo.one and our own digital platform, myVS, we’re committed to giving you even more choice and flexibility to book with us.

Posted 19th July 2023

 

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Introducing myVS

With our customers at the heart of everything we do, we're excited announce that we have expanded the functionality of our digital platform, myVS.

Posted 4 May 2023

 

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New state of the art cooler facility at JFK

We're delighted to open a new cooler facility at New York’s John F Kennedy International airport with our Joint Venture partners at Delta Cargo.

Posted 2 April 2023

 

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Import Control System 2 (ICS2)

The new ICS2 requirements came into effect on 1st March 2023. Read our article to discover more about the new requirement.

Posted 3 March 2023

 

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Tropical Storm Nicole

We are currently monitoring Tropical Storm Nicole, which is currently tracking towards the Bahamas and expected to be upgraded to a Hurricane by the time it makes landfall in Florida Wednesday evening.

Flights to and from Montego Bay, Miami and Tampa are planned to operate as scheduled.

Based on the currently forecast winds, we are still planning to operate Wednesday’s VS107 via NAS. If the forecast gets worse, the OCC will review the situation and may decide not to stop in NAS.

We recommend that you regularly check our website for updates as we continue to evaluate the weather.

Following the close monitoring of forecasted weather and discussions with airport authorities, Orlando Airport have confirmed that they will close the airport on Wednesday 9th & Thursday 10th November, which unfortunately means the following flights will be cancelled:

Wednesday 9th November

  • VS75 Manchester – Orlando
  • VS91 London Heathrow – Orlando
  • VS76 Orlando – Manchester
  • VS92 Orlando – London Heathrow

Thursday 10th November

  • VS75 Manchester – Orlando
  • VS91 London Heathrow – Orlando
  • VS76 Orlando – Manchester
  • VS92 Orlando – London Heathrow

What if I have a shipment booked on an affected flight?

To limit impact to our customers, we have re-routed onforwarding shipments via alternative gateways. Shipments originating or terminating in Orlando have been rolled to the next scheduled flights on 11th November.

 

We have added the following additional services between 11th - 13th November:

Date Flight No.  Route Dep Arr
11th Nov  VS15  LHR - MCO 13:45  22:45 
12th Nov VS28 MCO - MAN 01:00 09:45
12th Nov VS27 MAN - MCO 13:45 22:30
13th Nov VS16 MCO - LHR 00:45 09:45

 

Please check back regularly for any updates. Thank you.

Last updated: 10:38 on Tuesday 9th November, 2022

New season, new schedule, new routes!

Our Winter schedule commences on 30th October 2022, complete with returning and exciting new routes!

Posted 20th October 2022

 

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New service announcement for Chicago O'Hare (ORD)

We are excited to announce that we are launching a new service which enables overnight transatlantic transfers to Chicago O'Hare.

Posted 10th October 2022

 

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Hurricane Ian Updates

Alliance Ground International (AGI), our ground handling partners in Orlando, are not operating on Wednesday 28th and Thursday 29th September due to the impact of Hurricane Ian.

As a result, we will unfortunately not be flying cargo to and from Orlando on these days.

Any customers who have been impacted by these cancellations will be contacted directly, and we apologise for any inconvenience caused. We’d like to thank our customers for their patience and understanding.

 

Please check back regularly for any updates. Thank you.

 

Last updated: 17:20 on Tuesday 27th September, 2022

Booking now open for our newest destinations: Texas and Milan

We are pleased to announce that booking is now open for the newest destinations for Virgin Atlantic Cargo: Texas and Milan.

Posted 17th June 2022

 

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Teaming up again with our partners at Bat For A Chance

We’re proud to have partnered up with the fantastic charity, Bat For A Chance again, by carrying a shipment of cricket equipment. This time the shipment was for the charity’s first project in Pakistan, which was in partnership with FemGames, a female empowerment initiative.

Posted 4th April 2022

 

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Breaking barriers - The wonderful women of Virgin Atlantic Cargo

To mark International Women's Day (IWD) we are celebrating some of the many inspirational women working for Virgin Atlantic Cargo. As an organisation we strive to maintain an environment where gender provides no limitation over opportunity or progression, where diversity and differences are valued and celebrated. Incredible women work in all areas of our business, at all levels - we've asked some of them to tell us about their roles at Virgin Atlantic Cargo, their love of logistics and their thoughts on the progression of women's equality in the industry.

Posted 25th February 2022

 

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Strom Eunice Updates

Due to weather warnings and expected strong winds caused by Storm Eunice, we are working with airports and partners to minimise disruption but unfortunately some flights will be subject to cancellations and delays. Customers impacted by cancellations will be contacted by our teams and our tracking details online are up to date.

 

We’re grateful for customers’ understanding while our teams work to re-establish our programme and provide support at airports.

Last updated: 18th February, 2022

 

Storm Eunice is forecast to cause poor weather conditions across the UK on 18th February, 2022.

We are working in collaboration with our airline and air traffic control partners to get our flights away safely & as quickly as possible. High winds & poor weather can cause last-minute delays, but we will do everything in our power to minimise disruption.

Please continue to deliver your cargo as normal at this time.

Last updated: 17th February, 2022

Virgin Atlantic Cargo partner with Bat for a Chance

We’re proud to have partnered with a fantastic charity, Bat for a Chance, by carrying a shipment of cricket equipment to Barbados this month. Bat for a Chance aims to drive opportunity through sport by supplying cricket equipment to disadvantaged schools across the globe.

Posted 26th January 2022

 

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Interview with: Carla Burgos, US Contact Centre Manager

We’re incredibly lucky at Virgin Atlantic Cargo to have such brilliant teams operating our contact centres. In the second of our series of “get to know the team” interviews', we chat to our US contact centre manager, Carla Burgos, about how her team are managing the festive season demands and the team's proudest achievements of 2021!

Posted 15th December 2021

 

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Interview with: Kirk Murray, Manager - Cargo Operations Heathrow

The festive season is an exciting yet busy time for the air cargo industry, and Virgin Atlantic Cargo is no exception, with Christmas 2021 shaping up to be our busiest yet!

In the first of our series of “get to know the team” interviews, we talk to Kirk Murray, Manager - Cargo Operations Heathrow, about how the team at LHR are managing the additional festive period challenges and discover his favourite things about working during this time of year.

Posted 6th December 2021

 

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Virgin Atlantic Cargo hit milestone moment with 500th cargo-only departure from Brussels

On Sunday 28 November, Virgin Atlantic Cargo operated our 500 cargo-only flight departure from Brussels Airport. The first take off was in June 2020, and on the 500 flights we have carried more than 11,000 AWBs and more than 10,000 tonnes of cargo.

Find out more about our Brussels route with Virgin Atlantic Cargo’s Regional Sales Manager – International, Holly Tongue

Posted 1st December 2021

 

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Operational Update: South Africa – No change to Cargo Services

I am sure that you will have seen or read in the media that yesterday evening, Thursday 25th November, the United Kingdom Government announced that South Africa, along with a number of its neighbouring countries, have been added to the UK’s red list for passenger travel.  In response to this we can confirm that Virgin Atlantic Cargo’s services to and from Johannesburg will continue to operate on a daily basis on Boeing B787-9 aircraft, with no interruption to cargo service.

 

The above position will remain subject to UK Government approval to allow crews to continue to travel to and from South Africa, and this will remain under constant review.  Further communications will be issued should the situation change. 

 

Thank you for your ongoing support.  If you have any questions please reach out to your local team.

 

Posted 26th November 2021

US Trucking over Thanksgiving

Please be aware that due to Thanksgiving, no US trucking will operate Thursday 25th November and a skeleton schedule will operate from Friday and over the weekend.  This may result in shipments not travelling as planned so please bear with us over this period.  

For any of our US customers reading this, have a wonderful Thanksgiving with your friends and families.

Posted 24th November 2021

Shanghai disruption - Typhoon Chanthu

Typhoon Chanthu is continuing to have an impact on our operations to Shanghai and as a result today's VS250 has been cancelled. Tomorrow's operation is under continuous review pending the movement of the Typhoon.

Should you be impacted by the disruption, our teams will be in touch to discuss your booking.

We apologise for any inconvenience caused and are working hard to recover operations as soon as possible.

Thank you for your continued support.

Posted 13th September 2021

Update - Chicago O'Hare

We’re pleased to let you know that the backlog at Chicago O’Hare has now been cleared and we are able to largely resume normal operations for both import and export cargo. Please see below for further information:

 

Exports

• Unscreened General Cargo will be now accepted as normal.

• Cargo can be tendered the day before or on the day of departure. For flights departing on Monday/Tuesday, cargo can be tendered on Saturday/Sunday.

 

Imports

• Import cargo may now be collected throughout the day, including between the hours of 10:00 and 14:00.

• Note that storage charges apply as of 8AM, with one free day after flight arrival. No charges will apply if freight is not broken down due to delays by the handler. Storage applies only after notification on the website or by email.

Thank you as always for your continued support

Posted 08th September 2021

New secure cargo requirements - effective 6th September

Due to a change in the UK regulations, with effect from 6th September 2021, all secure cargo moving between regulated agents will have additional notification requirements placed upon them.


Movements and deliveries of insecure cargo are not affected by this change. 
 
All secure cargo, whether it be delivered into one of our gateways such as LHR or MAN or those consignments being delivered into one of our domestic trucking hubs, must meet the new regulations by sending, as a minimum; shipment details (awb or CN38 number), anticipated delivery date and the emergency contact details of the sending regulated agent. These messages must be sent to the receiving regulated agent. In the case of Virgin Atlantic Cargo in the UK, this will be dnata. 

Posted 26th August 2021

New and approved GPS tracking devices

We are pleased to advise that two new GPS-enabled tracking devices have been approved for carriage on our aircraft!

  • Hanhaa ParceLive
  • TIVE – TT-7000 / Solo 5G

A kind reminder that there are some terms and conditions that our customers must follow whenever they are using a tracking device or data logger with their shipments.

For full terms and conditions, please refer to the tracking devices page on our website or click the link below. 

Should you have any questions about cargo devices, please contact:  Pharma.RP@fly.virgin.com.

You can view all of our approved tracking devices here.  

Posted 26th July 2021