You are here on our website:
Booking now open for our newest destinations: Texas and Milan
We are pleased to announce that booking is now open for the newest destinations for Virgin Atlantic Cargo: Texas and Milan.
Posted 17th June 2022
Teaming up again with our partners at Bat For A Chance
We’re proud to have partnered up with the fantastic charity, Bat For A Chance again, by carrying a shipment of cricket equipment. This time the shipment was for the charity’s first project in Pakistan, which was in partnership with FemGames, a female empowerment initiative.
Posted 4th April 2022
Breaking barriers - The wonderful women of Virgin Atlantic Cargo
To mark International Women's Day (IWD) we are celebrating some of the many inspirational women working for Virgin Atlantic Cargo. As an organisation we strive to maintain an environment where gender provides no limitation over opportunity or progression, where diversity and differences are valued and celebrated. Incredible women work in all areas of our business, at all levels - we've asked some of them to tell us about their roles at Virgin Atlantic Cargo, their love of logistics and their thoughts on the progression of women's equality in the industry.
Posted 25th February 2022
Strom Eunice Updates
Due to weather warnings and expected strong winds caused by Storm Eunice, we are working with airports and partners to minimise disruption but unfortunately some flights will be subject to cancellations and delays. Customers impacted by cancellations will be contacted by our teams and our tracking details online are up to date.
We’re grateful for customers’ understanding while our teams work to re-establish our programme and provide support at airports.
Last updated: 18th February, 2022
Storm Eunice is forecast to cause poor weather conditions across the UK on 18th February, 2022.
We are working in collaboration with our airline and air traffic control partners to get our flights away safely & as quickly as possible. High winds & poor weather can cause last-minute delays, but we will do everything in our power to minimise disruption.
Please continue to deliver your cargo as normal at this time.
Last updated: 17th February, 2022
Virgin Atlantic Cargo partner with Bat for a Chance
We’re proud to have partnered with a fantastic charity, Bat for a Chance, by carrying a shipment of cricket equipment to Barbados this month. Bat for a Chance aims to drive opportunity through sport by supplying cricket equipment to disadvantaged schools across the globe.
Posted 26th January 2022
Interview with: Carla Burgos, US Contact Centre Manager
We’re incredibly lucky at Virgin Atlantic Cargo to have such brilliant teams operating our contact centres. In the second of our series of “get to know the team” interviews', we chat to our US contact centre manager, Carla Burgos, about how her team are managing the festive season demands and the team's proudest achievements of 2021!
Posted 15th December 2021
Interview with: Kirk Murray, Manager - Cargo Operations Heathrow
The festive season is an exciting yet busy time for the air cargo industry, and Virgin Atlantic Cargo is no exception, with Christmas 2021 shaping up to be our busiest yet!
In the first of our series of “get to know the team” interviews, we talk to Kirk Murray, Manager - Cargo Operations Heathrow, about how the team at LHR are managing the additional festive period challenges and discover his favourite things about working during this time of year.
Posted 6th December 2021
Virgin Atlantic Cargo hit milestone moment with 500th cargo-only departure from Brussels
On Sunday 28 November, Virgin Atlantic Cargo operated our 500 cargo-only flight departure from Brussels Airport. The first take off was in June 2020, and on the 500 flights we have carried more than 11,000 AWBs and more than 10,000 tonnes of cargo.
Find out more about our Brussels route with Virgin Atlantic Cargo’s Regional Sales Manager – International, Holly Tongue
Posted 1st December 2021
Operational Update: South Africa – No change to Cargo Services
I am sure that you will have seen or read in the media that yesterday evening, Thursday 25th November, the United Kingdom Government announced that South Africa, along with a number of its neighbouring countries, have been added to the UK’s red list for passenger travel. In response to this we can confirm that Virgin Atlantic Cargo’s services to and from Johannesburg will continue to operate on a daily basis on Boeing B787-9 aircraft, with no interruption to cargo service.
The above position will remain subject to UK Government approval to allow crews to continue to travel to and from South Africa, and this will remain under constant review. Further communications will be issued should the situation change.
Thank you for your ongoing support. If you have any questions please reach out to your local team.
US Trucking over Thanksgiving
Please be aware that due to Thanksgiving, no US trucking will operate Thursday 25th November and a skeleton schedule will operate from Friday and over the weekend. This may result in shipments not travelling as planned so please bear with us over this period.
For any of our US customers reading this, have a wonderful Thanksgiving with your friends and families.
Shanghai disruption - Typhoon Chanthu
Typhoon Chanthu is continuing to have an impact on our operations to Shanghai and as a result today's VS250 has been cancelled. Tomorrow's operation is under continuous review pending the movement of the Typhoon.
Should you be impacted by the disruption, our teams will be in touch to discuss your booking.
We apologise for any inconvenience caused and are working hard to recover operations as soon as possible.
Thank you for your continued support.
Update - Chicago O'Hare
We’re pleased to let you know that the backlog at Chicago O’Hare has now been cleared and we are able to largely resume normal operations for both import and export cargo. Please see below for further information:
• Unscreened General Cargo will be now accepted as normal.
• Cargo can be tendered the day before or on the day of departure. For flights departing on Monday/Tuesday, cargo can be tendered on Saturday/Sunday.
• Import cargo may now be collected throughout the day, including between the hours of 10:00 and 14:00.
• Note that storage charges apply as of 8AM, with one free day after flight arrival. No charges will apply if freight is not broken down due to delays by the handler. Storage applies only after notification on the website or by email.
Thank you as always for your continued support
New secure cargo requirements - effective 6th September
Due to a change in the UK regulations, with effect from 6th September 2021, all secure cargo moving between regulated agents will have additional notification requirements placed upon them.
Movements and deliveries of insecure cargo are not affected by this change.
All secure cargo, whether it be delivered into one of our gateways such as LHR or MAN or those consignments being delivered into one of our domestic trucking hubs, must meet the new regulations by sending, as a minimum; shipment details (awb or CN38 number), anticipated delivery date and the emergency contact details of the sending regulated agent. These messages must be sent to the receiving regulated agent. In the case of Virgin Atlantic Cargo in the UK, this will be dnata.
New and approved GPS tracking devices
We are pleased to advise that two new GPS-enabled tracking devices have been approved for carriage on our aircraft!
- Hanhaa ParceLive
- TIVE – TT-7000 / Solo 5G
A kind reminder that there are some terms and conditions that our customers must follow whenever they are using a tracking device or data logger with their shipments.
For full terms and conditions, please refer to the tracking devices page on our website or click the link below.
Should you have any questions about cargo devices, please contact: Pharma.RP@fly.virgin.com.
You can view all of our approved tracking devices here.