We’re extending our Contact Centre opening hours

_{Posted: 01st September 2025}

At Virgin Atlantic Cargo, we’re always listening to your feedback. Earlier this year, many of you shared your views with us through our customer survey, and we’re pleased to announce new improvements to our Contact Centre to better support your needs.

Extended opening hours

From Monday 01st September, our Contact Centre will be available at the following times:

* UK times are shown in BST, UK local time.
^ US times shown in Eastern Time – EDT until November 2nd, EST thereafter.

Added flexibility

We also understand the importance of flexibility in today’s fast-paced world. That’s why we’re introducing 24-hour weekday coverage for straightforward email requests**, ensuring you can still access quick support outside of our extended core hours.

Contact our Contact Centre teams

Our Contact Centre contact information remains the same. Contact your local team:

**Straightforward email requests include standard, under 5,000kg quote/booking requests, for general cargo and other non-complex needs.